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At Total Sports Apparel, we are committed to delivering premium-quality, custom-made clothing, sports uniforms, caps, and decorated items tailored to meet your specifications. Since all products are made-to-order, we have established the following Refund and Exchange Policy to ensure transparency and fairness. Please review it carefully before placing an order.
We strive to provide clear and detailed product descriptions, specifications, and frequently asked questions (FAQs) for each item on our website. It is the customer’s responsibility to thoroughly read and understand all product features and FAQs before placing an order.
No Refunds for Lack of Product Knowledge:
If a customer orders an item without reviewing the product details, features, or FAQs, we cannot offer refunds, exchanges, or cancellations based on their misunderstanding or oversight.
Clear Information Provided:
Every product page includes detailed information about size, materials, customization options, and design features. We encourage customers to contact our support team with any questions prior to ordering to avoid any misunderstandings.
This section ensures that all orders are placed with full knowledge of the product specifications, minimizing the risk of disputes.
Since all products are custom-made to meet individual requirements, we cannot offer refunds or exchanges for custom orders once the design is approved. Please review your order details carefully before giving final approval.
In rare cases where an order contains significant production errors, we take responsibility and offer the following solutions:
Customers must notify us within 7 days of delivery with photos showing the issue to initiate a refund or replacement request.
We use reliable carriers such as DHL, FedEx, and UPS to ship your orders. However, we are not responsible for delays caused by these carriers, and no refunds will be issued for delayed deliveries. Customers can use the provided tracking information to monitor their shipment status.
Due to the custom nature of our products, slight variations may occur between the final product and the reference images shown on our website. These differences are not considered defects and are within normal production standards for customized items.
We provide detailed design proofs and order summaries for customer approval before production begins. It is the customer’s responsibility to carefully review all order details, including colors, designs, and sizing.
Total Sports Apparel is not responsible for any delays or non-performance caused by events beyond our control, including natural disasters, transportation disruptions, or governmental actions.
If you believe your order contains a production-related issue, please follow these steps:
This policy complies with applicable U.S. laws, including the Uniform Commercial Code (UCC), the Magnuson-Moss Warranty Act, and Federal Trade Commission (FTC) guidelines for fair business practices and consumer protection. It reflects industry standards for custom products to ensure clarity, fairness, and transparency in our operations.
This policy is provided for informational purposes only and does not constitute legal advice. Total Sports Apparel complies with applicable U.S. laws to the best of our understanding, and we encourage customers to contact us with any questions regarding our policies.
